I cannot control my MC with on-device button-wheel.

VIDEO THAT SHOWS PROBLEM WITH APUTURE MC: open here or watch below

Name: Oleksii Myroshnykov
Phone Number: +380503156030
Address: 16A, Heroiv Nebesnoi Sotni avenue, Sofiivska Borshchahivka, Kyiv region, 08131, Ukraine
Email: am@grades.ua
Purchased Model: MC
Country: Ukraine
Serial Number: 6EP31E95478

I have received emails from the Aputure support team twice asking for this information. I immediately sent the information both times, but I have not received any further responses.

My alternative email: alexey.miroshnikov@gmail.com